Here is the latest Analyst User Newsletter, featuring the best tips and updates for users of our platform…


Positive eLearning

Positive Solutions eLearning is now live and full of information to help you achieve maximum benefit from our IT solutions.

The new platform is accessed via the Positive Solutions website. It’s compatible with all devices to give you 24-hr access to media content from your phone, tablet or computer.

Simply visit, click on Register and follow the on-screen instructions.

If you do wish to opt-out, send an email to with the words OPT-OUT in the Subject Header. Alternatively, you can contact your account manager and they will ensure your details are removed.


Hints & Tips

Filter scripts per patient: You can now filter the Script Queue by patient to display all dispensed scripts and any pending electronic scripts for that given patient. From the Script Queue screen, press CTRL + 4 and search for the patient as normal.

Editing order quantities: When you are editing an order, for each item a quick way to increase/decrease the quantity is to use the + and – keys.

Speed sale buttons: Set up Speed Sales buttons for quicker access to your most common actions while making a sale. i.e to change the Quantity, charge an NHS script fee etc. From the EPOS screen, click Setup, then select Miscellaneous and select Speed Sale buttons. Choose your preferred actions for each button.


Clinical governance deadlines fast approaching

The end of the financial year (31 March) is approaching and community pharmacy contractors are reminded of four key deadlines relating to the clinical governance aspects of their terms of service.

The clinical governance requirements of the community pharmacy contractual framework (CPCF) cover a range of quality related issues and are set out in Schedule 4 of the NHS (Pharmaceutical and Local Pharmaceutical Services) Regulations 2013. Adherence with the clinical governance requirements is thus a part of the terms of service.

PSNC urges contractors to ensure that they have completed, or are working towards completing, the clinical governance requirements highlighted below to meet the end of year deadline.


Summary of actions to be completed by 31 March 2018:

  • Information Governance (IG) Toolkit– To complete and submit an annual IG Toolkit
  • Community Pharmacy Patient Questionnaire– To conduct an annual CPPQ and publish the results(CPPQ)
  • Clinical audit– To conduct two audits each year: one on a topic of your choice and one determined by NHS England (please note, as of today’s date no national audit has been determined for 2017/18)

A fourth clinical governance requirement, whilst not due by 31 March, should be completed shortly afterwards and as such it is best to begin work towards achieving this alongside the requirements listed above.

  • Complaints report– To prepare an annual report each year and send a copy to the local NHS team – As soon as practicable after 31 March 2018

To help support contractors in meeting the above requirements, PSNC’s Regulations and Support Team has also produced a quick reference guide identifying the actions to be completed by 31 March 2018, as well as details of ongoing clinical governance requirements.

PSNC Briefing 001/18: Upcoming clinical governance deadlines – actions to be completed by 31 March 2018