JOB TITLE: Trainee Service Desk Analyst
DEPARTMENT: Service Desk
REPORTS TO: Service Desk Supervisor
PURPOSE OF JOB: Provide excellent customer service and experience for our customers.
SUMMARY OF ROLE: Positive Solutions specialises in providing technology solutions to our UK customer base. The successful candidate will work with a team of analysts and be responsible for providing IT and software support for our bespoke software applications.
- Provide telephone support to our user base
- Logging and categorising incoming calls and emails within our CRM system
- Active involvement in the documenting and updating of our knowledgebase
- Good IT skills
- Proven customer service skills preferably in a similar role
- Previous EPOS or PMR software support beneficial
- Attention to detail
- Good communication skills
- Problem solving skills
The successful candidate will be rewarded with a competitive salary, pension and 28 days holidays (including Bank Holidays) increasing to 33 days over 5 years.
To apply please send your CV to Graham Swarbrick on firstname.lastname@example.org