We are currently experiencing higher than normal calls to our Service Desk, particularly with regard to PMR Smartcard Login. This appears to be an NHS national issue affecting many PMR providers over more than one N3 aggregator. We ask for your patience when leaving a call back request if you’re unable to get through to [...]
The PSL Service Desk is currently experiencing high levels of calls due to reports of a number of issues with the recent Windows 10 update. Please be aware that waiting times when calling our support team will be longer than usual and we are working to resolve all issues as quickly as possible. The Positive [...]
A second issue believed to be linked to this weeks’ Windows 10 update is being investigated. Some pharmacies are reporting network issues on their systems resulting in disruption to communications between master and the slave terminals. Positive Solutions is working to resolve the issue as quickly as possible.
A solution to the issues being experienced by some pharmacy PMR systems using FTP ordering has now been identified and we are doing everything possible to alleviate the situation. The fix requires manual application to each computer at every pharmacy site and the Positive Solutions Service Team is working to complete implementation for all affected [...]
We are aware of the issues currently being experienced by all pharmacy PMR systems using FTP ordering. Positive Solutions is currently testing a possible solution for Analyst PMR systems and this will be running across the evening pharmacy ordering processes on Thursday, 11th July 2019. Subject to successful outcome of this testing, we will be [...]