We are currently experiencing higher than normal calls to our Service Desk, particularly with regard to PMR Smartcard Login. This appears to be an NHS national issue affecting many PMR providers over more than one N3 aggregator.

We ask for your patience when leaving a call back request if you’re unable to get through to the Service Desk straight away and our team will contact you as soon as possible. In most instances rebooting the PC enables you to log back in with your Smartcard. We are however investigating the issue fully. The Positive Solutions Service Desk is available 8.30am to 6.30pm Mondays to Fridays and 8.30am to 5pm on Saturdays. Tel 01257 235 940 Email Support@positive-solutions.co.uk