As a valued client of Positive Solutions, we would like to draw your attention to the following important information: Microsoft will no longer be providing free support for Windows7 from 14th January 2020. However, they will provide critical and important security updates. That said, your PMR system is still at risk from viruses and other [...]
RTEC remains in extended pilot phase due to ongoing delays beyond our control. Positive Solutions hopes to be given the go-ahead to commence national roll-out as soon as possible. In the meantime, Analyst should continue to register their request for activation by emailing RTEC@positive-solutions.co.uk and you will be contacted by the PSL Service Desk as [...]
Roll out of RTEC functionality - which is not available from any PMR provider other than the Analyst solution - started this morning, Monday 30th September 2019. Real Time Exemption Checking has been developed by Positive Solutions in collaboration with NHS Digital and NHSBSA with the support of PSNC and other pharmacy stakeholders. The functionality is a core part of Analyst [...]
We’re delighted to advise that Positive Solutions is moving to new office headquarters in the w/c 23rd September 2019. We’re aiming to maintain normal service at all times but please bear with us while we settle into our new home. All contacts numbers and our address will stay the same: Address: Solution House Chorley [...]
The recent national issue with the NHS Smartcard authentication service has now been resolved. If you are still experiencing difficulties, the Positive Solutions Service Desk is available 8.30am to 6.30pm Mondays to Fridays and 8.30am to 5pm on Saturdays. Tel 01257 235 940 Email Support@positive-solutions.co.uk
We are still experiencing a very high volume of calls from customers unable to complete ETP prescriptions. Early indications show a national issue with the NHS Smartcard authentication service as the cause of the issue which, we believe, has now been resolved. If you are still experiencing difficulties, please try logging out and logging back [...]
Service Desk support will be available for pharmacies in Scotland on Monday, 26th August 2019. Customers should phone 07776 652059 or email firstname.lastname@example.org *Please note: the above phone number will NOT be available for Service Desk support on any other day when 01257 235 940 is in use.
We are currently experiencing higher than normal calls to our Service Desk, particularly with regard to PMR Smartcard Login. This appears to be an NHS national issue affecting many PMR providers over more than one N3 aggregator. We ask for your patience when leaving a call back request if you’re unable to get through to [...]
The PSL Service Desk is currently experiencing high levels of calls due to reports of a number of issues with the recent Windows 10 update. Please be aware that waiting times when calling our support team will be longer than usual and we are working to resolve all issues as quickly as possible. The Positive [...]
A second issue believed to be linked to this weeks’ Windows 10 update is being investigated. Some pharmacies are reporting network issues on their systems resulting in disruption to communications between master and the slave terminals. Positive Solutions is working to resolve the issue as quickly as possible.