Service Desk support will be available for pharmacies in Scotland on Monday, 26th August 2019. Customers should phone 07776 652059 or email firstname.lastname@example.org *Please note: the above phone number will NOT be available for Service Desk support on any other day when 01257 235 940 is in use.
We are currently experiencing higher than normal calls to our Service Desk, particularly with regard to PMR Smartcard Login. This appears to be an NHS national issue affecting many PMR providers over more than one N3 aggregator. We ask for your patience when leaving a call back request if you’re unable to get through to [...]
The PSL Service Desk is currently experiencing high levels of calls due to reports of a number of issues with the recent Windows 10 update. Please be aware that waiting times when calling our support team will be longer than usual and we are working to resolve all issues as quickly as possible. The Positive [...]
A second issue believed to be linked to this weeks’ Windows 10 update is being investigated. Some pharmacies are reporting network issues on their systems resulting in disruption to communications between master and the slave terminals. Positive Solutions is working to resolve the issue as quickly as possible.
A solution to the issues being experienced by some pharmacy PMR systems using FTP ordering has now been identified and we are doing everything possible to alleviate the situation. The fix requires manual application to each computer at every pharmacy site and the Positive Solutions Service Team is working to complete implementation for all affected [...]
We are aware of the issues currently being experienced by all pharmacy PMR systems using FTP ordering. Positive Solutions is currently testing a possible solution for Analyst PMR systems and this will be running across the evening pharmacy ordering processes on Thursday, 11th July 2019. Subject to successful outcome of this testing, we will be [...]
2018 WINNERS of Innovations in Quality & Efficiency Through Technology in Community Pharmacy Award Steffan John & Team (D Powys Davies Pharmacy, Blaenau Ffestiniog) with Steve McGee, Head of Sales & Marketing Positive Solutions, Arnd Mommers, Willach UK and Dylan Jones, Dudley Taylor Pharmacies. Positive Solutions in partnership with Willach UK is delighted to [...]
In light of today’s agreed by the Government to an extension of Article 50 of Brexit, PSNC has issued updated guidance to Community Pharmacy with regard to Medicines Supply Contingency Planning. If the Government’s Withdrawal Agreement is approved by the House of Commons this week, the UK’s exit date from the EU will be [...]
The national roll out of controlled drugs (CDs) in EPS starts on Thursday 28 February for TPP SystmOne and Vision GP practices. The number of CD prescriptions received in Community Pharmacies via EPS will increase significantly. The roll out will take approx. 10 days to complete and will include all General Practices in England that [...]
Positive Solutions is pleased to confirm the go-live of its new integrated RTEC (Real Time Exemption Checking) pilot in partnership with NHS Digital. Initial feedback has been extremely positive from end users as well as NHS Digital. Further pilots programme will be implemented on Friday 2nd March, Monday 11th March and finally Friday 15thMarch. The pilot phase [...]