Roll out of RTEC functionality - which is not available from any PMR provider other than the Analyst solution - started this morning, Monday 30th September 2019. Real Time Exemption Checking has been developed by Positive Solutions in collaboration with NHS Digital and NHSBSA with the support of PSNC and other pharmacy stakeholders. The functionality is a core part of Analyst [...]
We’re delighted to advise that Positive Solutions is moving to new office headquarters in the w/c 23rd September 2019. We’re aiming to maintain normal service at all times but please bear with us while we settle into our new home. All contacts numbers and our address will stay the same: Address: Solution House Chorley [...]
The recent national issue with the NHS Smartcard authentication service has now been resolved. If you are still experiencing difficulties, the Positive Solutions Service Desk is available 8.30am to 6.30pm Mondays to Fridays and 8.30am to 5pm on Saturdays. Tel 01257 235 940 Email Support@positive-solutions.co.uk
We are still experiencing a very high volume of calls from customers unable to complete ETP prescriptions. Early indications show a national issue with the NHS Smartcard authentication service as the cause of the issue which, we believe, has now been resolved. If you are still experiencing difficulties, please try logging out and logging back [...]
Service Desk support will be available for pharmacies in Scotland on Monday, 26th August 2019. Customers should phone 07776 652059 or email email@example.com *Please note: the above phone number will NOT be available for Service Desk support on any other day when 01257 235 940 is in use.
We are currently experiencing higher than normal calls to our Service Desk, particularly with regard to PMR Smartcard Login. This appears to be an NHS national issue affecting many PMR providers over more than one N3 aggregator. We ask for your patience when leaving a call back request if you’re unable to get through to [...]
The PSL Service Desk is currently experiencing high levels of calls due to reports of a number of issues with the recent Windows 10 update. Please be aware that waiting times when calling our support team will be longer than usual and we are working to resolve all issues as quickly as possible. The Positive [...]
A second issue believed to be linked to this weeks’ Windows 10 update is being investigated. Some pharmacies are reporting network issues on their systems resulting in disruption to communications between master and the slave terminals. Positive Solutions is working to resolve the issue as quickly as possible.
A solution to the issues being experienced by some pharmacy PMR systems using FTP ordering has now been identified and we are doing everything possible to alleviate the situation. The fix requires manual application to each computer at every pharmacy site and the Positive Solutions Service Team is working to complete implementation for all affected [...]
We are aware of the issues currently being experienced by all pharmacy PMR systems using FTP ordering. Positive Solutions is currently testing a possible solution for Analyst PMR systems and this will be running across the evening pharmacy ordering processes on Thursday, 11th July 2019. Subject to successful outcome of this testing, we will be [...]