RTEC Launches in Analyst
Positive Solutions has launched its newly developed Real Time Exemption Checking functionality as a core part of the Analyst PMR system.
Developed in collaboration with NHS Digital and NHSBSA with the support of PSNC and other pharmacy stakeholders, RTEC is now a standard part of all new Analyst PMR systems in England. The fully integrated software performs a background check on active patient exemption status, while the prescription is processed by the PMR.
RTEC allows Analyst to check whether a patient presenting an EPS2 script is exempt. If a digital exemption is found the process of handout and claim is made smoother and faster with no need for the patient to complete an EPS token declaration.
Recently completed trials (February to June 2019) have produced overwhelmingly positive feedback. More than 3,700 patients were confirmed as exempt during the opening stage of the pilot, meaning those patients did not have to be asked whether they pay for prescriptions, nor were they required to sign a declaration. PSNC has said it believes “there will be clear benefits to pharmacy teams and patients when RTEC is more widely rolled out, reducing the burden of the current prescription charge exemption system which pharmacy contractors are required to operate”.
Benefits to pharmacy include:
- Improved digital efficiency for pharmacy staff.
- Reduced risk of incorrect claims submission.
- Reduction in EPS token printing for submission to NHSBSA.
- Less staff time in supporting patients, checking evidence and sorting submission tokens.
- Greater patient convenience with no need for evidence of exemption.
- Easier claims submission resulting in time savings at the end of the month.
- Reduction in risk of prescription fraud.
Implementation (England only)
RTEC is being rolled out to existing Analyst PMR throughout the rest of 2019.
- Analyst PMR users will receive directly from NHSBSA a Comms Pack including:
- Business process flow chart
- Customer poster
- Within a few weeks of receiving the Comms Pack, the pharmacy can expect to be automatically enabled with RTEC functionality within their Analyst PMR system.
- The Analyst Help File has been updated (v3.62 onwards) and is already available to users.
- Analyst Users may, in some instances, receive a phone call from Positive Solutions to arrange a software update.
- Further information is available from PSL Sales 01257 235914
How does RTEC work?
NHSBSA is implementing a phased approach:
- Phase One comprises: maternity, medical, pre-payment, low income scheme and HMRC exemptions;
- Phase Two includes: all Department for Work and Pensions (DWP) exemptions, including Universal Credit.
- Future development: NHSBSA will explore the possibility of including the Education and Ministry of Defence exemptions in the system.
- The system checks patient data held by the NHSBSA.
- The data is automatically checked in the background at the point of prescription process.
- Dispensing labels are produced.
- Exemption status is checked once only (a second check is possible if the patient queries initial status).
- If RTEC returns a patient not found status for a patient who maintains they are exempt, the patient will complete an EPS token declaration in the normal way.
- If RTEC returns a prescription exemption, it will be treated as such by NHSBSA and no further exemption checks will be applied. No EPS token declaration is required.
“simple and easy”
“a lot less faffing about”
“benefits counter staff”
“less time discussing prescription exemptions”
“made life easier at the end of the month”
“much easier to submit claims”