Positive Solutions Customer Services

Positive Solutions’ industry leading Customer Services Team continue to adapt to meet modern customer and pharmacy needs, to constantly improve your experience and the way we support you.

We have created new roles and extended our range of support services – all driven by the increased pace of modern business and digitisation of the NHS. Our key consideration when driving forward meaningful change is Customer Need! 

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How do we support our new customers?

Our Product Specialists and Customer Service Specialists are always on hand to support you, your teams and your business throughout the installation process and beyond.

From the moment you decide to join us, we’re here to help. Your Welcome Pack provides all the information you will need to ensure a smooth transition to Analyst PMR

View your Welcome Pack:

How do we support our existing customers?

Product Support 

We operate a dedicated functional support phone line, open from 0900 – 1730 Monday – Friday.  This line is to provide you with answers to those ‘how do I?’ questions. Alternatively you can email our customer support inbox to request assistance or ad-hoc training. A great way to learn about the new functionality in our software releases!

Product Training

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Our Product Specialists now deliver product training, bespoke to your needs, remotely as standard. This support model allows us to ensure we are there for you on a daily basis rather than just on install day. We can deliver more training in greater volume and better support you and your staff. Helping you to improve efficiency and increase availability and focus on your patients.

In Depth Investigations

Our Senior Product Specialists are able to perform in-depth investigations into any functional challenges you may face, complimenting the technical support of our Service Desk. 

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How else do we support you?

Our Customer Service Specialists are there to provide that extra support and assistance you might sometimes need. They will provide help and guidance when needed, keep you up to date with any requests or queries. At times they will act as your dedicated point of contact, enabling you to interact with someone who has your best interests in mind.

Not just a customer!

Positive Solutions Customer Services team adopts a multi-layered approach to support and service, working collaboratively with you as a partner – not just a customer.

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What do our customers think about our team?

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Customers satisfied with continued support

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PSL Customer Services:

(e) customer@positive-solutions.co.uk

If you are experiencing a technical issue:

(t) 01257 235940

(e) servicedesk@positive-solutions.co.uk

Monday to Friday 0830 – 1830hrs

Saturday 0830 -1700hrs

Sunday & Bank Holidays Closed: