Positive Solutions Customer Services

Positive Solutions’ industry leading Customer Services Team continue to adapt to meet modern customer and pharmacy needs, to constantly improve your experience and the way we support you.

We have created new roles and extended our range of support services – all driven by the increased pace of modern business and digitisation of the NHS. Our key consideration when driving forward meaningful change is Customer Need!

How do we support our new customers?

Our Product Specialists and Customer Service Specialists are always on hand to support you, your teams and your business throughout the installation process and beyond.

From the moment you decide to join us, we’re here to help. Your Welcome Pack provides all the information you will need to ensure a smooth transition to Analyst PMR

View your Welcome Pack:

How do we support our existing customers?

Product Support

We operate a dedicated functional support phone line, open from 0900 – 1730 Monday – Friday. This line is to provide you with answers to those ‘how do I?’ questions. Alternatively you can email our c ustomer support inbox to request assistance or ad-hoc training. A great way to learn about the new functionality in our software releases!

Product Training

Our Product Specialists now deliver product training, bespoke to your needs, remotely as standard. This support model allows us to ensure we are there for you on a daily basis rather than just on install day. We can deliver more training in greater volume and better support you and your staff. Helping you to improve efficiency and increase availability and focus on your patients.

In Depth Investigations

Our Senior Product Specialists are able to perform in-depth investigations into any functional challenges you may face, complimenting the technical support of our Service Desk.

How else do we support you?

Our Customer Service Specialists are there to provide that extra support and assistance you might sometimes need. They will provide help and guidance when needed, keep you up to date with any requests or queries. At times they will act as your dedicated point of contact, enabling you to interact with someone who has your best interests in mind.

Not just a customer!

Positive Solutions Customer Services team adopts a multi-layered approach to support and service, working collaboratively with you as a partner – not just a customer.

As CEO of Chemist4U, selecting the right PMR provider was crucial to our growth. We have found the PSL Customer Service team exceptional at working together with us to ensure we have all the tools required for growth as well as ensuring we are compliant and efficient in equal measure.

My Customer Service Specialist is a dream to work with. She always gets things moving and never needs asking twice! Both the Customer Service Team and Service Desk staff are an absolute pleasure to work with.
If any of our branches had a problem I would not hesitate in putting them in touch my CSS.

Prior to moving to Analyst PMR we were losing hours each week in dispensing time due to software crashes and hardware failure. After moving our whole estate to Analyst we saw a huge improvement in our groups productivity. The Customer Service team are a huge source of advice, support and technical know how.