Positive Solutions Service Desk

All our systems and solutions are designed to deliver unrivalled resilience and stability for your daily operations. Nevertheless, we understand the significant impact that technical queries and downtime can have on your Pharmacy.

Our industry leading support team always aims to immediately resolve any technical issues you may encounter and we will work with you at all times to minimise the risk of disruption or downtime.

Average monthly call response times in 2021

Calls answered within 3 minutes

Average call wait

0%
Under 3 minutes
0
Seconds

Engineer Response Times 2021

Engineer On Site in 6 hours or less

Engineer On Site in 8 hours or less

First Time Fix

91%
92%
98%
The Benefits of our Support Desk and Solutions
  • Immediate response with 97% of calls answered within 3 minutes

  • Dedicated experts available during core business hours

  • Operation to optimum industry standards

  • On-going systems support available at any time

Looking for support?

If you are experiencing an issue contact our Service Desk on:

(t) 01257 235940

(e) servicedesk@positive-solutions.co.uk

Monday to Friday 08.30 – 18.30

Saturday 08.30 -17.00

Bank Holidays (except Christmas Day) 08.30 – 12.30 

Sunday Closed