Support 2019-08-13T14:18:08+00:00
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PSL Service Alert – Support for customers in Scotland on 26th August 2019

Service Desk support will be available for pharmacies in Scotland on Monday, 26th August 2019.

Customers should phone 07776 652059 or email support@positive-solutions.co.uk

*Please note: the above phone number will NOT be available for Service Desk support on any other day when 01257 235 940 is in use.


Service Desk

All our systems and solutions are designed to deliver unrivalled resilience and stability for your daily operations.  Nevertheless, we understand the significant impact that technical issues and downtime can have on your Pharmacy.

Our industry leading support team always aims to immediately resolve any issues you may encounter and we work with you at all times to minimise the risk of disruption or downtime.

The Benefits of our Support Desk and Solutions
  • Immediate response with 85% of calls answered within 10secs

  • Effective back-up with access to centrally stored data to minimise disruption

  • Dedicated experts available during core business hours

  • Operation to optimum industry standards

  • On-going systems support available at any time

  • Advice and guidance on how to get the best out of your PSL solutions

Looking for support?

If you are experiencing an issue contact our Service Desk on:

01257 235 940 

or for non-urgent issues email support@positive-solutions.co.uk

Average monthly call response times

*based on previous month’s statistics

Under 3 minutes