Support
At Positive Solutions, we are committed to providing services and support your pharmacy can rely on.
While our systems are designed to deliver unrivalled resilience we also understand that any issues that occur can have significant impacts on your business.
That’s why our industry leading support team strive to deliver immediate resolutions that minimise disruption and lost revenue.
Our support service gives you…
- Immediate responses – Our support line aims to answer all calls within 30 seconds and 85% in 10 seconds, providing you with instant assistance when required
- Effective back-up – Our team of experts work to resume service as soon as possible and are able to make use of centrally stored back-up data to minimise the inconvenience to your business
- Dedicated expertise – With up to 13 fully trained specialists available during core hours, our support team works to ITIL industry standards to ensure issues are resolved with minimum disruption
- Ongoing system support – Our support line can also provide you with advice and guidance to enable you to get the best out of your pharmacy systems
Looking for support?
If you are experiencing an issue contact our Service Desk on 01257 235 940 or for non-urgent issues email support@positive-solutions.co.uk