Positive Solutions Service Desk
All our systems and solutions are designed to deliver unrivalled resilience and stability for your daily operations. Nevertheless, we understand the significant impact that technical queries and downtime can have on your Pharmacy.
Our industry leading support team always aims to immediately resolve any technical issues you may encounter and we will work with you at all times to minimise the risk of disruption or downtime.
Average monthly call response times in 2021
Calls answered within 3 minutes
Average call wait
Engineer Response Times 2021
Engineer On Site in 6 hours or less
Engineer On Site in 8 hours or less
First Time Fix
The Benefits of our Support Desk and Solutions
Immediate response with 97% of calls answered within 3 minutes
Dedicated experts available during core business hours
Operation to optimum industry standards
On-going systems support available at any time